1) Information We Collect

We may collect the following categories of information: A. Account Information - Name - Email address - Phone number - Organization/School name - Login credentials B. Billing Information - Payment details (processed via third-party payment providers) - Transaction history - Invoice and receipt details Note: Helmroot does not store full card details. Payments are handled securely by third-party payment gateways. C. Operational Data (When Using the Service) - Device enrollment data - Session logs (remote access start/end time) - Approval logs (Ask-Manager workflow) - Ticket history and uploads - Portal uploads and file metadata - Audit logs and usage analytics D. Cookies & Technical Data - IP address - Browser type - Device information - Usage behavior - Cookies and analytics data

2) How We Use Your Information

We use your information to: - Provide and operate Helmroot services - Process payments and generate invoices - Deliver remote access and portal features - Maintain security and prevent misuse - Improve product features and performance - Respond to support requests - Comply with legal obligations We do not sell your personal data.

3) Remote Access & Monitoring Responsibility

Helmroot provides remote access, session logging, and operational visibility features. You are responsible for: - Obtaining proper consent from users/employees/students - Ensuring lawful usage under Indian law or applicable regulations - Informing users if monitoring features are enabled Helmroot is not responsible for misuse of monitoring features by customers.

4) Data Storage & Security

We implement reasonable technical and organizational security measures. Data may be stored locally (Local-first mode) or in cloud backup depending on configuration. While we strive to protect your information, no system is 100% secure.

5) Data Sharing

We may share data only: - With payment processors - With hosting/infrastructure providers - If required by law or court order - To prevent fraud, abuse, or security threats We do not sell or rent personal data.

6) Data Retention

We retain data: - As long as your account is active - As required for legal or compliance purposes - As necessary for dispute resolution You may request account deletion, subject to legal and operational requirements.

7) Cookies

We use cookies to: - Personalize content - Improve performance - Analyze traffic - Enhance user experience You can disable cookies in your browser settings, though some features may not function properly.

8) Your Rights

Depending on applicable law, you may: - Request access to your data - Request correction of inaccurate data - Request deletion of your data (subject to legal limitations) To exercise these rights, contact us at contact@helmroot.com.

9) Third-Party Services

Helmroot may integrate with third-party services (payment gateways, analytics tools, etc.). Their privacy practices are governed by their respective policies.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the website with a revised effective date.

11) Contact Information

Email: contact@helmroot.com Phone: +91 9392190929 Address: Vivekananda Nagar Colony, Mansoorabad, Hyderabad, Telangana 500068, India Owner: Kethireddy Sridhar Reddy